Below are some frequently asked questions which have been answered by our support team. If you are unable to find the answers you need from the options below, or from any of the sections listed under the Categories heading, please reach out to or customer service team.
Purchase vivaBALANCE here as an all inclusive monthly subscription of $249.
We will begin by asking you to complete a lifestyle survey, a series of questions about your health goals, lifestyle, if you are taking any medications, allergies and diet as well as sending you two sample collection kits to understand what is happening with your biology. vivaLAB algorithms and dietitians review your INDIVIDUAL data to recommend a wellness plan of personalised supplements and dietary recommendation which are best for you.
You will receive the results online in a consumer friendly form allowing you to understand what you are doing well and areas for improvement, whilst the recommended personalised supplements are being shipped to you in our convenient daily sachets.
Then every six months we repeat the testing to make sure you are on track, and to tweak the program to ensure you are living better, longer!
The vivaBLANCE subscription is deducted from your credit card on day 1, and then every 30 days thereafter until you notify vivaLAB of cancellation after one plan of up to 9x cycles.
The vivaBALANCE Precision Nutrition Plan includes:
Your Premium Nutrition Plan reflects your health needs but also understands your own preferences like do I want to drink a coffee per day, can I drink alcohol occasionally or what your preferred cuisine is. This also comes with support via online personalised content such as what food to prioritise versus those to avoid.
The vivaBALANCE testing provides you with easy to understand markers that also give you a goal to achieve (so how do you compare with a health population).... as well as allowing vivaLAB to see how you are progressing and modify your Precision Health Plan including any supplements you may be taking to complement dietary changes tto reflect your current health status.
As your body changes so should you Precision Nutrition Plan! No one size fits all forever with vivaLAB.
You’ll receive 30 personalised sachets which contain your recommended daily supplements from the Precision Nutrition plan in a convenient and environmentally friendly dispenser so you can just grab and go! The amount of tablets in each sachet varies from customer depending on what your recommendation is from your INDIVIDUAL data.
Given the importance of a balanced microbiome to deliver optimised nutritional absorption, all packs have at least one personalised probiotic. You will also receive an information booklet outlining the benefits of each essential nutrient, probiotic, and amino acid you may have been recommended and its ingredients. As you get to the end of your sachets, we’ll prepare for your next pack to be shipped out to you!
We work hard to ensure your order arrives as quickly and safely as possible.
Currently, we only ship in Australia where it will take up to five (5) business days for your sample collection kits to arrive from the date of purchase.
Approximately 4 weeks after your sample collection kits have been received by vivaLAB testing facilities, our first Precision Nutrition Plan is sent to you via email indicating you should log into your myVIVA account to view the results. Simultaneously, your personalised probiotics, micronutrients and amino acids will be dispatched from our facility, and should take no more than 5 business days from the date of receiving your results. You'll receive an email containing your tracking details as soon as your order has been dispatched and scanned by the courier.
Thereafter, vivaLAB aims to deliver no later than 48 hours before your 30 days of supplements have ended. An email informing you that your supplements subscription has been sent with a tracking number so you can track the product as well.
You will receive your next pack approximately 30 days after your last delivery date. Your next pack will be automatically processed, and we aim to have it prepared and shipped out to you before you finish your existing pack, so you aren’t left without the supplements for your Precision Nutrition Plan.
