Below are some frequently asked questions which have been answered by our support team. If you are unable to find the answers you need from the options below, or from any of the sections listed under the Categories heading, please reach out to or customer service team.
To ensure confidentiality, vivaLAB separates your data into two independent platforms:
vivaLAB also uses multiple layers of encryption on these platforms.
vivaLAB never provides your information to your employer or to your health insurance company. We never share your individual-level information with any third party without your explicit consent. vivaLAB's guidelines and policies protect the personal information of all parties, including incapacitated or deceased individuals. We do not provide information to law enforcement unless we are required to comply with a valid subpoena or a court-ordered request.
Read our full Privacy Policy here - https://www.vivalab.health/privacy
vivaLAB is committed to your privacy rights and we make it easy for you to start the process of consent withdrawal. To withdraw consent or request to view your information, please email customer.service@vivalab.health using your account email address.
For more information on your rights and how to exercise them, please reference vivaLAB's privacy policy at vivalab.health/privacy
